Most Common Steps for Troubleshooting Java Issues
Most Java-setup issues can be resolved in one or more of the following ways:
- Install or update Java.
- Clear the Java cache (often along with the browser cache).
- Troubleshoot Java certificate settings
- Remove multiple installed versions of Java (Rarely problematic)
Install or Update Java
To install the latest version of Java, visit http://www.java.com and follow the download link and instructions provided there.
Clear the Java Cache
Occasionally a problem arises in which the Blackboard gradebook fails to load, but instead a blank white screen appears. The solution to this problem is to clear the browser cache and then the Java cache. To clear the Java cache, complete the steps on the following link:
Troubleshoot Java Security Settings
If Java is installed but you are still having problems with Java functionality in Blackboard, there might be a problem with the Java security certificate settings on your computer. Here are two things to look for:
- The application’s digital signature has not been allowed to run.
- The certificate information stored on the computer does not match the current certificate.
Please see the following link for more details.
